Western Union

We are an authorized agent and the services can be accessed from any of our 150+ branches countrywide, selected Co-op Kwa Jirani agents, and selected saccos.

How to receive money via Western Union

• Send the tracking number (MTCN) to the recipient.
• The recipient should visit the nearest Co-operative Bank branch or selected co-op kwa jirani agents or saccos- and present the tracking number(MTCN) and the identification documents i.e. a valid passport, national ID to pick up your money.
• The recipient should complete the remittance form – available at our branches countrywide.
• Once verified, the recipient will receive the money (usually in local currency (Kenya shillings).
• Important: The recipient’s name on the transfer record must exactly match the name as it appears on their ID. Otherwise, there may be a delay or be unable to pick up the funds.

Sending via Western Union from abroad
Western Union offers various means of sending money to Kenya from abroad; including the mobile app, website access, and agent location. Visit the Western Union website, for options available in your city abroad.